All engine parts, headlight units, and electrical components are sold AS IS without any warranty and may not be returned. User assumes all cost and risks associated with these and other import items. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or defaced will be allowed RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write the number clearly on the outside of your returning package and tag the item(s) inside with your name and I.C. Number. The return must be received by Exoticmods within 10 calendar days after the R.A. Number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A refund, exchange, or core return will not be considered until all relevant items, hardware, and accessories have been returned to Exoticmods. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you. Customers must call or email to request a cancellation of an order. Exoticmods will then send a confirmation email of your cancellation. Back Orders will remain on order until cancelled. If a credit card or any other ways of payment is declined, Exoticmods will notify the customer and will make three attempts in processing the order within three working days. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation. Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. Exoticmods cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by Exoticmods. A 35% handling fee will be assessed on all authorized returns. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Exoticmods will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to Exoticmods does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Exoticmods for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 35% restocking fee on all products shipped. WARRANTY: No warranty whatsoever will be valid if the defect was caused by customer's abuse, negligence, or mishandling. All merchandise sold by Exoticmods is only subject to manufacturer's warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use on any parts. It is the customer's responsibility to retain any and all invoices for their record and warranty claims.
